Common Legal and Account Questions
We collect your name, email, phone number, date of birth and address to verify your identity and meet Indonesia financial regulations. We also record your device type, login times and game activity to detect fraud and ensure account security. You control what marketing communications you receive.
Account access depends on local law in your specific region. Where local law permits, players in Surabaya, Bandung and other Indonesian cities can access the lobby and play games. Your location is verified at signup; if you move, update your address in Settings to ensure continued eligibility.
Deposits via DANA, OVO, GoPay and QRIS typically clear in under one minute once you confirm payment in your bank app. Occasionally, network delays may add a few minutes. All deposits are encrypted and matched to your account ID automatically; no manual processing needed.
Contact support within 30 days of any transaction. Provide your account ID, transaction date and reason for the dispute. We investigate and respond within 7 business days. Withdrawals are final once funds leave your login fat4d account; disputes after that involve your payment provider.
No. We do not sell your personal data to third parties. We share information only with our payment partners (DANA, OVO, GoPay, QRIS networks) to process deposits and withdrawals, and with authorities if required by law. You can opt out of marketing emails anytime in Settings.
Go to Settings > Security & Legal and select 'Request My Data' or 'Delete Account'. We'll compile a full copy of your account data and send it to your email within 14 days. Account closure is final; contact support if you need recovery options within 30 days.
Change your password immediately from Settings > Security. Enable two-factor authentication if available. Then contact support via live chat or email with your account ID. We'll review login history, reset your session and help you regain full control within 2–4 hours.
