Frequently Asked Questions About Terms & Conditions
You can choose not to open an account. If you're already playing and a rule affects you unexpectedly, contact support to discuss your specific situation. We're open to hearing concerns about how terms apply to your account and may help clarify or escalate if needed.
Yes. You can update your email, phone number and address through your account settings. Bank details and payment methods require re-verification for security. To change your registered name or ID, contact support; we may need additional documents to prevent fraud.
Failed withdrawals are returned to your account within 24 hours. Check your transaction history in the lobby to see the failure reason. Contact support with the withdrawal ID if the funds don't reappear or if you need to retry to a different payment method.
Accounts remain open indefinitely if you have a balance. If your account goes inactive for over 12 months with zero balance and no deposits, we may mark it dormant. You can reactivate it anytime by logging in and depositing again.
You're responsible for keeping your password secure. If someone else accesses your account and makes unauthorized gameplay or withdrawals, report it to support immediately with details. We investigate, and if fraud is confirmed, we reverse unauthorized transactions and restore your balance.
Yes. Deposit verification, withdrawal rules and account restrictions apply to all gameplay — live baccarat tables, slots, sportsbook and fishing rooms. The only difference is that live table stakes and session limits may differ from slot minimums.
Request account closure through support. We process it within 48 hours and return your balance via your registered payment method — DANA, OVO, GoPay or QRIS — using the same verification steps as a normal withdrawal.
